Terms of Service

The service operator

LensEast is the website that offers the digital reports in these terms. The contracting party is the service operator named at the top of this page. That name comes from the operator's configuration. This page does not state a street address, a registration number, or a court. If the operator name is not configured, merchant details are incomplete and paid sales stay closed.

Questions about these terms go to the support email displayed on this page. If no support email is displayed, contact details are not configured. Do not send card numbers, passwords, or verification codes.

What we sell

We sell automatically generated English digital text reports about Chinese BaZi (the Four Pillars), a traditional calendrical and interpretive system. The paid product is the BaZi Career & Life Direction Report described on the pricing page linked from this page, including the chapters shown there. It is a tool for cultural exploration and self-reflection. It is not a human consultation, a coaching call, a scheduled appointment, or a physical good.

A free chart calculation does not require an email address. We do not currently publish a free AI career preview or a short AI sample. Email verification is for a paid report and for opening an existing order. It is not marketing consent. Software calculates the chart. OpenRouter writes a paid interpretation with deepseek/deepseek-v4-flash from that calculation. A human practitioner does not write the report, and OpenRouter does not endorse the service.

We do not sell a subscription or a second hidden product. The pricing page is the offer.

Price, currency, and taxes

Each paid report is a separate one-time purchase in US dollars. The pricing page and our checkout show the product price. That figure is the catalog price. It is not a tax-inclusive total, and the confirmation on our page does not mean tax has already been added. There is no subscription, no automatic renewal, and we do not store a card for a later charge. Applicable taxes or fees, if any, may be calculated and collected by the payment provider at its hosted checkout. If your card is billed in another currency, your card issuer or the checkout provider applies that conversion.

A later change to the price or the included chapters applies only to new purchases. The snapshot you confirm at checkout is the product you buy.

Payment provider

Payment is processed by the provider configured for this deployment. That provider is Waffo Pancake or Stripe, depending on the deployment. We do not describe Waffo as the merchant of record for every purchase.

When the configured provider is Waffo Pancake, you pay on Waffo's hosted Pancake checkout. On that path, Waffo sells the digital report as merchant of record, collects the payment, and handles the tax it is responsible for. The name on your card or bank statement is the descriptor that checkout shows. When the configured provider is Stripe, Stripe processes the one-time payment on its hosted checkout, and the statement name is the descriptor Stripe shows.

You enter card details on the payment provider's hosted checkout. We do not receive or store full card numbers, security codes, or full payment credentials. Card data is handled by the payment provider. We receive a payment reference, the amount, the currency, and the order status so we can deliver the report and, when support approves a refund, send that refund through the same provider. The provider's terms apply to the payment. We remain responsible for generating the report and for these policies.

We do not promise WeChat Pay or any other specific method. The methods you can use are the ones the hosted checkout presents for this product. The product is digital cultural interpretation, not a live reading or a consultation.

Age, birth details, and accounts

You represent that you are at least 18 years old. We do not ask for your age, and we do not verify age when you calculate a chart, verify an email, or start checkout. You do not create a password account. You need an email address you control for a paid report or to open an existing order.

Submit only birth details you are allowed to use. The chart uses the date, the time or an unknown-time choice, the place, the time zone, and, when the product requires it, the traditional sex parameter used only to set luck-cycle direction. If you do not know the birth time, the hour pillar stays unknown. We do not invent an hour pillar or a luck-cycle direction. The paid career report needs a recorded birth time and that parameter because its life-stage and cycle chapters depend on them. You can still calculate a free chart without those fields.

Inaccurate birth data produces an inaccurate chart. That is not a defect in the product. Check the details and the product price before you pay. The amount on our page is the product price, not a final tax-inclusive total.

Delivery and the access period

After payment, we generate the report from the confirmed snapshot and send an email notice to the verified recipient with a link to open it on the website. Web access lasts seven days from the moment the report first becomes available. The email notice does not start, pause, or extend those seven days. A delay in the email, including a message held by a spam filter, does not move the start of the access period.

If the report page offers a download during those seven days, you may save a personal copy, such as the HTML file described on the report page, and read or print it later. A download, when it exists, is a copy of the same report. It is not a different product, and it does not replace the seven-day web access. If no download is offered, the purchase is still the email notice plus seven days of web access.

The monthly outlook is fixed when the order is placed and does not update automatically. A refund that the payment provider completes ends web access to that report, including a partial refund.

Failed delivery and defects

If we cannot generate or deliver the report you paid for, the order is marked for manual support. That status does not refund the payment by itself. Write to the support email with your order reference. Support reviews the record and may regenerate the report or, if a refund is approved, send it through the original payment channel. The same path applies if the chart is calculated incorrectly from the birth data you submitted, or a required section is missing. There is no self-serve refund button.

Returning to the site from checkout does not prove that payment or delivery succeeded. A disagreement with a traditional theme, or a later life event that differs from the report, is not a failed delivery and is not a defect.

Withdrawal, cancellation, and refunds

Read the Refund & Cancellation Policy linked from this page before you pay. You may leave checkout without paying. There is no self-serve cancel button and no automatic refund countdown. Before the report first becomes available, write to support to ask for cancellation. Support reviews the request. An approved refund returns through the original payment channel.

Reports are digital content prepared for immediate performance. If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right to withdraw from a distance contract. For digital content, that right can end once supply begins only if, before you pay, you expressly agree to immediate performance and acknowledge that you may lose the right. The checkout confirmation asks for that agreement. Giving it does not waive remedies if the report is not delivered, is materially incomplete, or the chart is calculated incorrectly from the birth data you submitted. It does not waive other mandatory rights, including rights where digital content does not conform to the contract.

We do not treat every sale as final. That includes purchases by consumers in the United States and Canada. Undelivered and materially defective digital goods stay eligible for the correction or refund in the Refund & Cancellation Policy. Where federal, state, or provincial law gives a stronger cancellation, refund, or disclosure right, that law applies. We do not describe the report as a scientific test or as a guaranteed outcome.

Support assesses commercial refund requests. If we ask you to write within a stated number of days, that is a support-policy window, not an automatic clock in the product, and it does not shorten those rights. An approved refund returns through the original payment channel. A refund that the provider completes ends web access to that report. Asking for a refund is not the same as a completed refund.

No advice and no guaranteed outcomes

This product provides AI-assisted interpretations of traditional Chinese BaZi concepts for cultural exploration, entertainment, and self-reflection. These interpretations are not scientifically validated predictions and must not be relied on as medical, psychological, legal, financial, investment, or other professional advice.

The reports do not predict guaranteed events, including dates of death, illness, accidents, or legal results. They do not promise wealth, marriage, employment, or any other outcome. They do not offer rituals, blessings, curses, removal of misfortune, or any service claimed to change a person's fate. The report is not an automated decision about credit, employment, insurance, or any other legal result. For a decision about health, law, money, or work, use a qualified professional and current information. You remain responsible for your decisions.

Acceptable use and your licence

You receive a personal, non-exclusive licence to read and keep the report for your own use. You may not resell, redistribute, or republish a report as your own product, or copy the templates or the generation system. The website, calculation method, templates, and generation system stay with the operator or its licensors.

Follow the Acceptable Use Policy linked from this page. Do not submit another person's birth details without the right to use them. Do not harass, defraud, or impersonate anyone, and do not overload, scrape, or probe the service. We may refuse a prohibited request, restrict access, and remove unlawful content. You may appeal a restriction through the support email. A restriction does not remove a refund or consumer right that applies to the order.

Liability

BaZi interpretation is not a scientific prediction, and AI can produce inaccurate text. Where the law allows a limit, the operator's total liability for a purchase is limited to the amount you paid for that purchase.

Nothing in these terms limits or excludes liability that cannot legally be limited or excluded. That includes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and for statutory rights that consumers cannot waive. Those carve-outs apply in the United States, Canada, the United Kingdom, the European Union, and anywhere else the law requires them.

Changes, governing law, and contact

The policy version shown at the top of this page identifies these terms. We may update them. The version in effect when you purchase governs that purchase, except where the law requires a change to apply sooner. Material changes apply to future purchases. An existing purchase keeps the product and access period recorded for that order.

These terms are governed by the laws that apply to the service operator. This page does not name a state, province, or country as the forum, because that choice is not configured. Mandatory consumer protections in your country, state, or province of residence still apply, including rights a contract cannot waive.

Contact the support email displayed on this page and include your order or report reference.